Shipping & Returns
Located in Townsville, North Queensland, NPS Commercial Furniture holds an extensive range of quality office and home furniture. Whether your choose to use our in-house delivery and install team for your local projects, or our trusted couriers for delivery, we will ensure the entire process runs smoothly.
What delivery methods do NPS offer?
At NPS Commercial Furniture, we have an in-house team for delivery and installation, servicing areas within a 50km radius of our Townsville showroom.
Deliveries outside of the local area will incur additional delivery charges. Delivery fees are dependent on order size and weight. For further information, please contact our team.
When can I expect my order?
Delivery timeframes are dependent on stock availability, delivery method and order size. After placing your order, our dispatch team will contact you to confirm your delivery date and timeframe.
Standard lead times are 5-7 working days from order confirmation for all in-stock items. Should there be any changes or unexpected delays to your delivery timeframe, our team will notify you as soon as possible
Can arrange my own collection from your showroom or warehouse?
Yes, you are welcome to personally collect your order or arrange your own courier service from our Townsville Showroom. For information on the size and weight of your order, please contact our Dispatch Team.
Please note that in arranging your own collection or delivery, your items are no longer under our care and any delivery delays, errors, or damage caused in transit will not be covered by our returns policy.
Do you offer express shipping?
We aim to ensure the fastest turnaround time possible, and where specific timeframes are required, we will aim to do all in our power to ensure we meet your deadlines. If you have a specific date you need your goods by, please contact our team ahead of ordering to ensure we can meet your needs.
How will be my furniture arrive?
Packaging of your goods will vary product to product, but most products will arrive boxed. For detailed information on the dimensions of your package, please contact our dispatch team.
Where assembly or mounting is required, the product will come equipped with a details instructions manual. If you are having trouble reading or interpreting the instructions, please give us a call and our friendly team can walk you through assembly.
What if I change my mind?
Unfortunately, we do not offer refunds or replacements based on change of mind.
What if my goods are damaged or faulty?
In the off chance your goods arrive damaged, we will take all precautions to assess the fault and process accordingly.
For minor faults, we will repair the item within a reasonable timeframe. If the item is not repaired in the agreed upon timeframe, you may opt for a refund, replacement or exchange of the item.
For major faults and damage, you may choose between a refund, replacement or exchange of the item. Alternatively, if you wish to keep the item, we will assess the damage and compensate you for any drop in value.
Examples of major faults:
- The item is damaged beyond repair
- The item is unsafe to use
- The item is significantly different from its description
- The item does not perform as it should
Please keep your original proof of purchase for any returns or refunds.
Please note any damages caused in privately organised transit is not covered under our returns policy.
Are your products covered under warranty?
Majority of the brands within our range offer a warranty on their products. Depending on the brand or item, the warranty timeframe may differ. Please call our team to find further information on each specific brand warranties.